01
Customer or fleet manager
Register
Add the vehicle once or import an approved fleet roster.
Planned customer journey
A clearer wash stop, before the vehicle turns in.
The experience is being designed to support both first-time drive-ups and digitally planned fleet arrivals.
02
Big Bay Flow™
Plan
View planned availability, reserve a window, or join the digital queue.
03
Facility edge
Arrive
Verify through the app, RFID, license plate, QR, or staffed fallback.
04
Big Bay Flow™
Wash
Follow the assigned lane and approved vehicle-specific service workflow.
05
Big Bay Flow™
Confirm
Receive a digital receipt or update the company fleet record.
Two ways in
Drive up today. Plan ahead next time.
Staffed arrival
A first-time customer can be guided through vehicle review, account creation, lane assignment, and payment without needing the app first.
- Vehicle screening
- Service selection
- Guided lane entry
- Invitation to save the vehicle
Planned arrival
A returning customer or approved fleet driver can arrive with identity, service, and payment already connected.
- View availability
- Reserve or queue
- Automatic recognition
- Digital completion record
Real operations
Every smooth workflow needs an exception path.
Plate not recognizedStaffed recovery →RFID unavailableStaffed recovery →Driver arrives lateStaffed recovery →Vehicle changedStaffed recovery →Lane temporarily unavailableStaffed recovery →Internet interruptedStaffed recovery →